Shipping & Insurance

Last updated: November 3, 2026

Every item we offer is chosen with care, and we give the same care to delivering it. This page explains how Paxton Global ships, insures, and delivers your acquisition.

1. Our Approach

Every item Paxton Global offers is professionally curated and authenticated. We deliver each acquisition securely and discreetly, so that it reaches you in the same condition in which it left our gallery.

2. Fully Insured Shipping

Every order ships fully insured for its full purchase price. Coverage is in place while your package is in transit, until it is delivered to you.

3. Signature Confirmation

An adult signature may be required on delivery. To protect your acquisition, the recipient must be available to receive the package in person.

4. Secure, Discreet Packaging

Each item is packed securely in protective materials suited to the piece. The outside of the package is plain and does not describe what is inside.

5. Processing Time

Orders ship within 3 business days after payment clears. Business days are Monday through Friday, excluding weekends and holidays. Payments made by personal check, eCheck, or cashier's check are held until the funds have been verified. Items marked Price on Request ship once the sale has been finalized with our team.

6. Carriers and Tracking

We ship with UPS and FedEx, and we choose the carrier at our discretion. Tracking information is sent by email once your order has shipped. Delivery dates are estimates and are not guaranteed, as weather and carrier delays can affect transit times.

7. Destinations

We ship throughout the United States. International orders are considered case by case. If you are outside the United States, please contact us at info@paxton.global or through our Contact page before purchasing, so that we can confirm availability, shipping, and any export restrictions.

8. International Duties and Customs

The following applies to international orders we have approved:

• Duties and taxes. The buyer pays all customs duties and taxes due on delivery. We recommend consulting a local customs broker for details.
• Customs declarations. The full amount of the purchase is always declared on customs forms, with no exceptions.
• Physical addresses only. We deliver to physical addresses only and do not ship to freight forwarders or package-forwarding addresses. If an order is sent to a forwarder, risk of loss passes to the buyer once the package is delivered to that forwarder.
• Refused or undeliverable shipments. If a package is refused or cannot be delivered and is returned to us, the buyer is responsible for the return shipping, duties, taxes, and reshipping fees. The order is not reshipped until those charges are paid, and a reshipment may take 4 to 6 weeks.

9. Delivery Address and Signature Requirements

Please verify your shipping address at checkout. For security reasons, we may be unable to change an address once an order has shipped.

Insurance does not cover a package that is:

• left without a signature;
• released to anyone other than the addressee;
• redirected to a neighbor, a building manager, or a drop-off location; or
• delivered according to the buyer's instructions to leave it without a signature.

Coverage also does not apply if the buyer shares tracking information with others. If a claim is needed, the buyer agrees to cooperate with recovery efforts, including filing reports, a police report, and an affidavit.

10. Damaged or Tampered Packages

We recommend refusing any package that appears damaged or tampered with, because coverage ends once the package is signed for. A refused package returns to us for inspection. If you do accept a package, please keep all of the packaging and notify us within 48 hours of delivery. Late notice may affect coverage.

11. Lost Packages

If tracking has not updated in 7 days, we may open a trace with the carrier. We must be notified of a lost package within 30 days of the ship date.

12. Claims Resolution

We pursue claims with the carrier and insurer on your behalf. Once a claim is filed, we may reship the item or issue a refund at our discretion. Our responsibility ends upon delivery. This page does not change our all-sales-final policy; please see our Returns Policy.

13. Questions

For questions about shipping, email us at info@paxton.global or contact the gallery.